Home Heating Program FAQ
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Avenir Energy is the official propane provider for the CANEX Home Heating Program. As a proudly Canadian-operated company, Avenir delivers safe, reliable propane service coast-to-coast, with a strong focus on customer care and community support. 


The following brands support the CANEX Home Heating Oil Program: Island Petroleum, Ultramar, Bluewave Energy and Columbia Fuels.


Eligible customers receive an 8¢ per litre discount off the regular delivered price of propane. This exclusive offer is available to Canadian Armed Forces members, veterans, civilian DND or NPF employees, and RCMP members with a valid CFOne card.   In addition, Avenir Energy offers up to $350 in discounts on propane furnaces, boilers, and water heaters through the CANEX Home Heating Program. *  *Equipment supply and installation may vary by location. Please check with your local branch. 


Submit an application online, and a representative will contact you to confirm service availability in your region.


You can typically expect a response within two weeks of submitting your application.


To simplify the process and provide immediate savings, the rebate has been replaced with an instant discount at the time of delivery. This means no more waiting for a cheque—your savings are applied directly to your propane bill.


No reapplication is necessary. If you received the CANEX discount through Ultramar, Island Petroleum, Sparlings, Bluewave Energy, or Columbia Fuels, your discount will continue seamlessly with Avenir Energy.


Avenir Energy offers multiple delivery options:  Tank Monitoring Delivery: Avenir uses wireless tank monitors to track your tank levels and help schedule your next propane tank refill. Tank monitors allow us to track your real time tank levels and plan your next propane refill with greater accuracy. You can also track your real time tank levels too, through their My Account portal or by downloading the Nee-Vo Otodata App on your smartphone.   Automatic Delivery: With convenient automatic propane delivery, Avenir will manage your propane refills by factoring in your usage, your appliances and weather forecasts. Automatic deliveries can also be scheduled for a fixed time span.  By Request: You can manually request a refill when your tank reaches around 20%.  Note: Credit approval is required for all delivery options.


Yes. Emergency services are available to all customers.


Yes. Avenir installs propane tanks tailored to your needs, considering appliance BTU load, usage, property layout, and local regulations. Installation is handled by certified technicians following all safety codes. 


Most oil customers already have an oil tank in place. Your oil tank needs to be inspected before you can receive a delivery. Our oil providers also sell oil tanks in select regions if you need to replace yours.


You can reach Avenir Energy through the following regional numbers:  Atlantic: 1-888-710-4967  Quebec: 1-866-824-6778  Ontario: 1-800-561-7727  Prairies: 1-780-712-6111  Pacific: 1-888-710-4425  Or email: customer.service@avenirenergy.ca 


Island Petroleum  Charlottetown: 902-566-5011   Summerside: 902-436-2211   Toll free: 1-888-468-3888   IslandPetro@Parkland.ca   Ultramar Atlantic  1-888-468-3888  Ultramar.ATL@parkland.ca   Ultramar Ontario  1-800-267-3501  Ultramar.ON@parkland.ca  Ultramar Quebec   1-800-214-2468  chauffageultramar@parkland.ca  Bluewave Energy  To find a local branch, see BluewaveEnergy.ca/locations  BluewaveEnergy@Parkland.ca  Columbia Fuels  1-877-500-4328  ColumbiaFuels@Parkland.ca 


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